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Online ordering, mobile apps and remote work: A look into business life during a pandemic

NineNorth partners with the Twin Cities Metro Chamber of Commerce to produce a video every week with members of our local community. Chamber Check-In features host John Connelly, President of Twin Cities North Chamber of Commerce, as he brings in guests to talk all things business here in the Twin Cities.

Sahil Taneja and Nacy Manser joined Chamber Check-In to talk about business life and how technology has helped businesses during a global pandemic. 

Sahil Taneja

Taneja, of Dunkin Donuts in Roseville, talks about the new Dunkin Donuts location near the Rosedale Mall and the way Dunkin has utilized technology during the COVID-19 pandemic.

Taneja grew up in India and moved to Boston, Massachusetts to attend college. After moving to Minnesota in 2003, Taneja was looking for an opportunity to start a business. During a trip back to Boston for a college reunion, Taneja’s wife gave him the idea to look into bringing Dunkin Donuts to Minnesota. 

After connecting with a franchisee for Dunkin Donuts in Chicago in 2020, Taneja was able to start growing the presence of Dunking Donuts in Minnesota. What started as three locations in the Twin Cities area has grown to

Now, after the opening of a brand new Dunkin Donuts location in Roseville, Taneja shares the advancements in technology that He has implemented into this location. 

Ordering through a kiosk is not new to the fast-food industry, although they are surprisingly not widespread. These online ordering kiosks make it easier for customers to order their food without having to wait in line to talk to a worker at the counter. 

Taneja has implemented these ordering kiosks at this new location as a result of staffing issues all around the country. As the amount of online ordering has largely increased over the past year due to COVID-19, He provides a way for customers to stay safe when coming into Dunkin Donuts. 

Online order everywhere has been made easier with mobile apps. Dunkin is no different. The Dunkin Donuts mobile app allows you to save your favorite drinks and makes ordering your coffee easier than ever. 

Mobile apps and online ordering have allowed companies to utilize their loyalty or rewards programs more than ever before. Dunkin Donuts’ loyalty program does just that. With rewards like free coffee and donuts. Not only is ordering online easier and more convenient it can also save someone money in the long run. 

Nancy Manser

Nancy Manser, HR Director of Olsen Theilen Certified Public Accountants & Consultants, talks about finances and managing online work. 

Olsen Theilen CPA is an advisory group that councils clients through things like real estate managing, fraud investigations and communication. 

The COVID-19 pandemic has been hard to navigate for everyone, especially businesses. 

“We were very fortunate that we were able to duplicate our buildings,” Manser explained. 

Despite having to move all business work online, their day-to-day work did not change much when going digital. Rather than working out of Olsen Thelien’s two offices, the company worked out of 100 employees homes. 

Manser tells us that they are developing a new remote work policy for the employees that enjoyed working from home. 

With the efficiency and quick nature of technology, this shift to online work is increasing in popularity among businesses. Online work can save businesses money, cutting down building costs for space and services. 

Manser talks about the future of this online reality as it connects with younger generations as well. 

For most college students and graduates over the next few years, online work will be all they know. Manser mentions the recent interns that have been hired. They more comfortable with remote working because that has been what is normal to them.